Customer overview

Spinnaker Lake Dillon is a timeshare resort at Lake Dillon in Colorado, USA. Spinnaker Lake Dillon replaced fragmented tools with Membroz Timeshare Software. The implementation covered reservations, owner weeks and contracts, maintenance, owner communications, PMS and accounting integration, housekeeping, training and pre-launch validation.

Key challenges

• Fragmented systems: Legacy tools only partially covered reservations, maintenance, owner communications and finance.
• Owner contract complexity: Managing owner weeks and contracts, including creation, transfer and cancellation.
• Operational coordination: Connecting reservations, maintenance and housekeeping workflows.
• Financial visibility: Establishing clean PMS and accounting integration and reliable reporting.
• Staff adoption: Preparing the team for a confident system rollout.

Our approach & solution

• Owner week and contract management: Supported owner weeks and owner contracts, including create, transfer and cancel workflows.
• Reservation management: Brought timeshare reservation activity into a more coordinated operational process.
• Maintenance and housekeeping: Provided maintenance scheduling and PMS-related housekeeping modules.
• Owner communications: Centralized relevant owner communications.
• eZee PMS and QuickBooks: Integrated with the property management and accounting systems.
• Training and validation: Trained the team and validated the implementation before launch.

Business impact

Spinnaker Lake Dillon reports smoother day-to-day operations, clearer owner communications, stronger financial controls, fewer errors or delays with owners, and accurate, timely financial reporting.

Key takeaways

• Client: Spinnaker Lake Dillon, a timeshare resort in Lake Dillon, Colorado, USA.
• Solution: Membroz Timeshare Software replacing fragmented legacy tools.
• Integrations: eZee PMS and QuickBooks.
• Outcomes: smoother operations, clearer owner communications, stronger financial controls and timely financial reporting.

Frequently asked questions

What is timeshare management software?

Timeshare management software helps timeshare businesses manage owner information, contracts, usage entitlements, reservations and related operations.

Can timeshare software manage owner weeks and contracts?

Yes. Membroz supported owner weeks and owner contracts at Spinnaker Lake Dillon, including create, transfer and cancel workflows.

Can timeshare management software integrate with accounting systems?

Yes. The Spinnaker Lake Dillon implementation integrated Membroz with QuickBooks for accounting.

Why integrate timeshare software with a PMS?

PMS integration connects reservation and property workflows and reduces fragmentation between systems. Spinnaker uses eZee PMS.

Can timeshare software support maintenance?

Yes. Maintenance scheduling and housekeeping can be part of an integrated resort operations setup when the relevant modules are implemented.