Deploy task-focused AI agents that can understand conversations, retrieve information, perform supported actions and hand complex situations to your team.

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Explore Membroz Messaging

Member Message

Member Record

Business Context

Automated / Staff Response

Booking / Payment /Actio

Conversation History

AUTOMATED MEMBER COMMUNICATION

From member intent to an automated business action.

Let specialized agents handle defined lead, booking, support or payment tasks.
Connect agent actions to Membroz records, rules and approved workflows.
Keep humans in control with escalation, approval and conversation history.

Diagram illustrating an AI-powered business workflow process: member intent initiates with a chat message, followed by specialized agents managing lead qualification, booking, support, and payments. Detailed Membroz records track profiles, qualifications, meetings, support cases, and payments alongside business rules like lead scoring, meeting policies, support SLA, and payment authorization. Workflow checkpoints validate leads, book meetings, resolve support, capture payments, and approve workflows. Human control is present at every checkpoint, with a control panel showing stages of escalation, approval, and info request, culminating in business action completion confirmed by a checkmark.

Product Experience

Your team sees the conversation. Membroz sees the journey.

Connect conversations with memberships, bookings, payments and activity so staff can act with complete context.

Key Capabilities

Autonomous Conversations

Let AI agents handle defined member interactions end to end.

Lead Agent

Capture, qualify and follow up with new enquiries automatically.

Booking Agent

Help members discover availability and complete eligible bookings.

Support Agent

Handle routine member questions using approved business knowledge.

Payment Agent

Assist with payment requests, reminders and transaction questions.

Human Escalation

Transfer conversations to staff when the request requires human action.

Related Capabilities

Explore other platform capabilities

Every Membroz module is more powerful when connected to the rest of the platform.

CRM

One connected customer profile

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Bookings

Manage schedules & availability

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Loyalty

Points, tiers & rewards

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Marketing

Segments, campaigns & flows

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Access Control

Secure, connected entry

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Mobile Apps

Branded iOS & Android apps

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AI Agents FAQ

What are AI Agents in Membroz?

AI Agents are AI-powered workflows designed to carry out defined tasks using available information, tools and configured permissions.

How are AI Agents different from a basic chatbot?

A basic chatbot primarily answers questions, while an AI agent may also plan and execute supported actions across connected systems, subject to its permissions and configuration.

Can AI Agents work across bookings, memberships and payments?

They can coordinate supported workflows across these areas when the relevant systems, APIs and authorized actions are connected.

Can I control what an AI Agent is allowed to do?

Agent permissions and allowed actions should be defined through the available configuration and security controls. Sensitive or consequential actions may require explicit human approval.

Can AI Agents operate without human supervision?

Some low-risk tasks may be automated, depending on the configuration. Appropriate monitoring, permission limits, escalation paths and approval controls are important for more consequential workflows.