Terms of Service

Welcome to Membroz. These Terms of Service govern your access to and use of the Membroz website, platform, applications, products, and related services.

1. About Membroz

Membroz is a technology platform providing membership management, engagement, booking, billing, loyalty, analytics, and related business management services.

The Service is provided by Krtya Technologies Inc., a C-Corporation established under the laws of the State of Delaware, United States.

2. Acceptance of Terms

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and any applicable policies referenced in them.

If you do not agree to these Terms, you must decline this Agreement and immediately stop using the Service. Access to the Service is permitted only to users who agree to these Terms.

3. Account Registration

To access certain features of the Service, you may be required to create an account.

When registering for an account, you agree to:

• Provide your legal full name and a valid email address.
• Provide accurate and complete information requested during registration.
• Keep your account information current and accurate.
• Maintain the confidentiality of your account credentials.
• Notify Membroz promptly if you become aware of unauthorized use of your account.

You are responsible for all activity and Content associated with your account, including activity performed by users who have been granted access under your account.

4. Account Security

You are responsible for maintaining the security of your account, password, and access credentials.

You agree not to share your password or account credentials with unauthorized persons and to take reasonable steps to prevent unauthorized access to your account.

Membroz will not be responsible for loss or damage resulting from your failure to maintain the security of your account or credentials, to the extent permitted by applicable law.

5. Acceptable Use

You agree to use the Service only for lawful and authorized purposes.

You must not:

• Use the Service for any illegal or unauthorized purpose.
• Violate applicable laws or regulations, including copyright laws.
• Harass, threaten, abuse, or harm Membroz, its employees, or other users.
• Modify, adapt, reverse engineer, or hack the Service.
• Attempt to gain unauthorized access to the Service or its systems.
• Modify another website in a way that falsely implies an association with Membroz.
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission.
• Upload, post, host, or transmit unsolicited emails, SMS messages, or spam.
• Transmit worms, viruses, malware, or other destructive code.

6. Customer Content

You are responsible for Content that you upload, submit, store, publish, or otherwise transmit through the Service.

You represent that you have the necessary rights and permissions to submit such Content and that your Content does not violate applicable laws, third-party rights, or these Terms.

Membroz may, but is not obligated to, remove Content or Accounts that it determines, in its reasonable discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, infringing, or otherwise objectionable or in violation of these Terms.

7. Subscription, Billing and Payments

Certain Membroz Services are provided on a paid subscription basis. Subscription fees are billed in advance according to the plan selected by the customer.

Setup costs are non-refundable unless otherwise expressly agreed in writing.

All applicable fees are exclusive of taxes, levies, duties, or similar governmental charges unless stated otherwise. The customer is responsible for applicable taxes and charges.

8. Refunds

Subscription services are generally billed in advance.

If you cancel the Service within 15 days of the applicable subscription commencement or payment, the applicable service charge may be eligible for a refund, subject to the terms of your subscription or agreement.

Eligible refunds will generally be processed within 7–10 working days and returned to the original payment method.

Except where otherwise required by applicable law or expressly agreed in writing, there are no refunds or credits for partial months, unused service periods, or plan upgrades or downgrades.

9. Upgrades and Downgrades

You may upgrade or downgrade your subscription plan subject to the applicable plan terms.

For changes in plan level, the applicable subscription rate will be charged according to the billing terms applicable to your account.

Downgrading your Service may result in the loss of features, capacity, functionality, or Content that exceeds the limits of the new plan. Membroz is not responsible for such loss to the extent permitted by applicable law.

10. Cancellation

You are responsible for properly cancelling your account or subscription. Cancellation requests may be initiated by contacting Membroz support or through any cancellation mechanism made available within the Service.

Unless otherwise specified in your subscription agreement, cancellation will prevent future recurring charges but will not automatically entitle you to a refund for amounts already paid.

11. Termination and Suspension

Membroz may suspend or terminate your account or access to the Service if you violate these Terms, create a security or legal risk, fail to pay applicable fees, or for other legitimate reasons permitted by applicable law.

Termination or suspension may result in the deactivation or deletion of your account and restriction of access to Content associated with your account.

Where permitted by applicable law, Membroz reserves the right to refuse or discontinue Service to any person or organization.

12. Data and Content Following Cancellation

Following cancellation or termination, Content associated with your account may be deleted in accordance with applicable retention policies, contractual obligations, and legal requirements.

Customers are responsible for exporting or retaining any Content they need before cancelling their account where the Service provides such functionality.

13. Changes to the Service

Membroz continuously develops and improves its products and services. As a result, the features, functionality, design, or availability of the Service may change from time to time.

Membroz may modify, suspend, or discontinue the Service, or any portion of it, temporarily or permanently, with or without notice where permitted by applicable law.

Membroz will not be liable to you or any third party for modifications, suspension, or discontinuation of the Service to the extent permitted by applicable law.

14. Changes to Pricing

Prices for Membroz Services, including subscription plans, may change from time to time.

Where required by applicable law or the applicable subscription agreement, Membroz will provide advance notice of material pricing changes.

Notice may be provided by email, through the Service, or by posting updated pricing on the Membroz website.

15. Third-Party Services

Membroz uses third-party vendors, hosting providers, technology providers, payment providers, and other service partners to operate and deliver aspects of the Service.

Membroz may also integrate with third-party products and services selected by customers.

Your use of third-party services may be subject to the terms and policies of those third parties. Membroz is not responsible for the independent operation, availability, or policies of third-party services.

16. Service Availability and Warranty Disclaimer

Your use of the Service is at your own risk. The Service is provided on an “as is” and “as available” basis, except to the extent expressly provided otherwise in a written agreement.

To the maximum extent permitted by applicable law, Membroz does not warrant that:

• The Service will meet all of your requirements.
• The Service will be uninterrupted, timely, secure, or error-free.
• Information obtained through the Service will always be accurate, complete, reliable, or current.
• All defects in the operation or functionality of the Service will be corrected.

No warranties, including warranties of satisfactory quality, fitness for a particular purpose, or conformity with description, apply except to the extent expressly stipulated in an applicable written agreement or required by applicable law.

17. Technical Support

Technical support may be available through email or other support channels made available by Membroz.

The availability, scope, and response times of support may depend on the customer's subscription plan or applicable agreement.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Membroz and its officers, directors, employees, agents, licensors, suppliers, and service providers will not be liable for indirect, incidental, special, consequential, or exemplary damages, including loss of profits, revenue, data, goodwill, or business reputation, arising from or relating to your use of the Service.

This includes damages arising from:

• Changes made to the Service.
• Temporary or permanent interruption of the Service.
• Deletion, corruption, or failure to store Customer Content.
• Failure to provide accurate account information.
• Failure to keep account credentials secure and confidential.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Membroz, Krtya Technologies Inc., and their officers, directors, employees, agents, licensors, suppliers, and service providers from claims, liabilities, losses, expenses, damages, and costs, including reasonable attorneys’ fees, arising from:

• Your breach of these Terms.
• Your misuse of the Service.
• Activities conducted through your account.
• Your violation of applicable law or third-party rights.

20. Intellectual Property

Membroz and its licensors retain all rights, title, and interest in the Service, including its software, technology, designs, interfaces, trademarks, documentation, and other proprietary materials, except for Content owned by customers or third parties.

Nothing in these Terms grants you ownership of the Membroz platform or its underlying technology.

21. Communications and Notices

Membroz may provide notices relating to these Terms, your account, billing, security, or the Service by email, regular mail, through the Service, or by posting information on the Membroz website.

22. Electronic Communications

You agree that electronic communications between you and Membroz satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law.

23. Governing Law

These Terms and the relationship between you and Membroz are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles or international conventions.

24. Dispute Resolution

Any dispute arising out of or relating to these Terms or the Service should first be addressed through good-faith negotiations between the parties.

If a dispute cannot be resolved through negotiation, it shall be resolved in accordance with the applicable laws and jurisdiction of the State of Delaware, United States.

25. No Waiver

If Membroz does not immediately exercise or enforce any right or provision of these Terms, that does not constitute a waiver of that right or provision.

26. Entire Agreement

These Terms constitute the agreement between you and Membroz regarding your use of the Service and supersede prior versions of the Terms relating to the same subject matter, unless a separate written agreement expressly governs your use of the Service.

27. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in full force and effect to the extent permitted by applicable law.

28. Language

If these Terms are translated into another language and there is a conflict between the English version and a translated version, the English version will prevail to the extent permitted by applicable law.

29. Changes to These Terms

Membroz may update these Terms of Service from time to time to reflect changes to the Service, business practices, technology, or applicable legal requirements.

When material changes are made, Membroz may provide notice through the website, Service, email, or other appropriate means.

Your continued use of the Service after the effective date of updated Terms constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

30. Contact Us

If you have questions about these Terms of Service, please contact us.

Membroz
Krtya Technologies Inc.
Website: www.membroz.com
Support: support@membroz.com