Customer overview

Eskay Resorts is a resort business in Mumbai, Maharashtra, India, offering packages for stays, dining and venue bookings. This case study covers how Eskay Resorts approaches resort package management with Membroz, coordinating the sale and use of multiple hospitality services.

Key challenges

• Package management: Organizing package offerings and the services included in each offer.
• Booking coordination: Managing accommodation and venue reservations.
• Service utilization: Tracking consumption of services included in purchased packages.
• Payment visibility: Connecting package sales with payment records.

Our approach & solution

• Package sales: Configure and sell hospitality packages with the relevant inclusions and commercial rules.
• Accommodation and venue bookings: Coordinate stay and venue reservations according to availability and booking rules.
• Dining and service usage: Record relevant package consumption and usage where deployed.
• Payment management: Review transactions associated with package purchases and services.
• Member experience: Provide access to supported membership, booking and payment services through the member app where configured.

Key takeaways

• Client: Eskay Resorts, a resort business in Mumbai, Maharashtra, India.
• Focus: resort package management across stays, dining and venue bookings.
• Membroz modules covered: package sales, accommodation and venue bookings, service usage tracking, payment management and a member app.
• Best fit for: resorts that sell bundled stay, dining and event packages.

Frequently asked questions

What is resort package management software?

Resort package management software helps resorts organize package offerings, sales and associated booking or service workflows.

Can a resort sell packages that include dining and accommodation?

Yes. A configured package system can support combined stay and dining offerings, subject to package rules and operational setup.

Can resorts manage venue bookings and package usage together?

Connected booking and usage workflows can coordinate venue reservations with purchased packages when configured.

Why is usage tracking important for resort packages?

Usage records help staff see which included services have been consumed and which entitlements remain available.