Customer overview

Discover Resorts operates resort properties in Karjat and Khandala, India. Discover Resorts used Membroz to launch a points-based loyalty program with cashback on rooms and dining, introduce free memberships to capture first-time guests, roll out a member app and integrate with eZee PMS.

Key challenges

• Repeat business and guest spend: Increasing repeat business and guest spend.
• PMS synchronization: Keeping operations synchronized with the existing property management system.
• Guest acquisition: Using free membership offers to capture first-time guests.
• Booking convenience: Making booking-related services more accessible through a member app.

Our approach & solution

• Points-based loyalty: Implemented a points-based loyalty program to reward eligible guest activity.
• Room and dining cashback: Introduced cashback benefits for eligible room and food-and-beverage spending.
• Free membership offers: Used free membership plans as an entry point for first-time guests.
• Member app: Rolled out a member app to make booking-related services more accessible.
• Real-time eZee PMS integration: Connected relevant reservations, payments and guest data with the existing PMS.

Business impact

Discover Resorts reports more loyal repeat guests, stronger guest engagement and smoother front-desk operations through PMS synchronization.

Key takeaways

• Client: Discover Resorts, a resort business in Karjat and Khandala, India.
• Solution: a points-based hotel loyalty program with room and dining cashback, free memberships and a member app.
• Integration: real-time eZee PMS integration for reservations, payments and guest data.
• Outcomes: more loyal repeat guests, stronger guest engagement and smoother front-desk operations.

Frequently asked questions

What is hotel loyalty program software?

Hotel loyalty program software helps hospitality businesses organize loyalty memberships, points, rewards and eligible benefits to support guest engagement.

How can resorts encourage repeat visits?

Membership benefits, loyalty rewards and targeted guest offers give guests reasons to return; actual impact depends on program design and guest response.

Can a resort offer cashback on rooms and dining?

Yes. A configured loyalty program can support defined cashback offers on eligible room and dining spend, subject to program rules.

Why connect a loyalty program to a hotel PMS?

PMS integration coordinates reservation, payment and guest information with membership workflows. Discover Resorts connected Membroz with eZee PMS.

Can a member app support hotel loyalty?

Yes. A member app gives guests access to membership information and supported booking or loyalty services.