Connect with customers on WhatsApp Business.

The customer journey

From first message to loyal member

Every conversation is connected to business context — so messages are timely, relevant and automated.

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Lead
Facebook / Instagram
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Conversation
WhatsApp
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CRM
Customer Context
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Booking
Appointment / Class / Experience
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Payment
Payment Link / Collection
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Engagement
Reminder / Follow-up
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Retention
Renewal / Rebooking / Loyalty
Channels

Everything WhatsApp can do

A complete toolkit connected to the rest of your platform.

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WhatsApp Business API

Official API integration with verified sender.

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Template Messages

Pre-approved templates for notifications and reminders.

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Automated Reminders

Send booking and payment reminders automatically.

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Payment Links via WhatsApp

Collect payments directly in conversation.

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Two-Way Messaging

Customers reply and your team responds in one inbox.

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Broadcast Campaigns

Send promotions and updates to segments.

Business Context

Messaging with business context

Membroz messaging is connected to actual business data and events. When a customer messages you, your team — and your AI — already knows their profile, membership, bookings, payment status and history.

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Profile

Name, contact, preferences

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Membership

Plan, status, renewal date

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Bookings

Upcoming and past appointments

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Payments

Payment status and history

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Services

Active services and packages

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Engagement

Activity and engagement score

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Business context available
  • Membership: Active — Premium
  • Last booking: 3 days ago
  • Payment: Due in 7 days
Event-driven messaging

Messages triggered by real business events

When something happens in your business, Membroz can automatically send the right message on the right channel.

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New lead

Welcome message

Available
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Trial booked

Reminder

Available
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Membership purchased

Welcome journey

Available
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Payment due

Payment reminder

Available
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Payment failed

Payment recovery

Available
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Booking created

Confirmation

Available
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Booking tomorrow

Reminder

Available
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Membership expiring

Renewal message

Available
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Customer inactive

Re-engagement

Available
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Service completed

Feedback request

Available
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Birthday

Personalized message

Available
Industry use cases

Messaging workflows for your industry

Every industry has a different conversation pattern. Membroz adapts to the way your business communicates.

Customer Data Layer
Lead
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WhatsApp
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Trial
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Membership
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Payment
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Renewal
Wellness
Appointment
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Reminder
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Treatment
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Feedback
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Rebooking
Clubs
Member
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Reservation
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Confirmation
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Access
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Experience
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Engagement
Travel
Lead
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Itinerary
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Booking
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Payment
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Travel
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Follow-up
Timeshare
Owner
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Usage
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Reservation
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Payment
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Renewal
Vacation Rental
Booking
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Pre-arrival
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Check-in
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Stay
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Checkout
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Review
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AI Assistant
Active 24/7
  • Avg response time
    1.2s
  • Resolution rate
    87%
AI Messaging

AI that handles conversations for you

From qualifying leads to booking appointments and answering member questions — Membroz AI works across every channel, 24/7.

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AI Assistant
Answers member questions 24/7 using your business data
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AI Replies
Suggests the best response for your team in real time
03
AI Lead Qualification
Qualifies leads automatically from conversations
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AI Booking Assistant
Books appointments and classes via conversation
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AI Customer Support
Handles support questions across every channel
06
AI Agents
Autonomous agents that handle multi-step workflows

Fitness & Wellness FAQ

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What messaging channels does Membroz support?
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Can I automate membership reminders and notifications?
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Can I run marketing campaigns through Membroz?
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Can staff manage member conversations from one place?
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Does Membroz support AI-powered messaging?
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Can I personalize messages for different member groups?
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Membroz user-friendly Mobile App

Member & Customer can connect with you via UI friendly mobile App. Our free CRM software allows them to make payments, browse and purchase products, recharge wallets, enroll or renew membership, make and confirm schedules of service appointments, book facilities, and make the payment instantly.

See how Membroz fits your business.

Tell us what you operate. We will show you the Membroz solution designed around your business.

No credit card required. We will respond within one business day.
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