AI Replies use artificial intelligence to suggest or generate responses to incoming messages based on available conversation context and configured information sources.
Can AI Replies understand the context of a conversation?
They can use available conversation history and configured context, subject to the information supplied and the capabilities of the AI model.
Can staff review AI-generated replies before sending them?
A human-review workflow can be used where supported, allowing staff to check and edit suggested responses before sending.
Can AI Replies use Membroz business information?
They can use connected information sources where the integration, permissions and AI configuration allow access.
Can I control the tone and style of AI replies?
The response style can be guided through supported instructions and configuration options.