It is time to say goodbye to the traditional ways of managing clients through paperwork and excel sheets. There is a new way to acquire and engage customers through the Timeshare service offered by Membroz.
The way this helps is by being an advanced version of an excel sheet that notifies, removes duplicates, and highlights potential automatically. Timeshare is the software you need if you are looking to increase the client list of your organization.
In today’s blog let’s take a look at some of the features of the timeshare software.
The property sector is one of the best examples that can be given that can make use of this feature. If a potential customer visits your website or any property or attended any of your events and leaves his/her details to be contacted later, timeshare lets you create a prospect profile for this real-time lead management using the details they provided and also verifies those details.
It also allows your CRM team to follow up with the customer by notifying them by sending SMS, gift, welcome kit, and thank you msg. Verification helps in filtering out all the bogus details that would not be easy with excel also it will automatically avoid the same data till 6 months & allows to add only fresh calls/fresh leads.
Once the prospect detail is verified, the CRM team can then move on to the next phase of customer acquisition i.e., calling and setting up meetings which bring us to the next feature of Timeshare.
Enquiry Management/Client Management
Once the CRM team has the details verified, the tele caller team then starts calling and look to set up the prospect for a site visit or a meeting with the sales executive or supervisor. This task is often with hurdles like the prospect number being out of coverage, the number being incorrect or the call being unanswered.
The vacation ownership system lets the tele caller mark these points onto the system so that the next time someone else comes across the same prospect they are aware of what went wrong by just looking at the tags. This helps them cover more prospects without the need of having to call each and every number.
This feature also helps post the calling by helping mark prospects who are interested to schedule a site visit. If for some reason the prospect is unable to visit the site as scheduled, the system prompts the staff to ensure they call the prospect to reschedule the visit.
The tele calling staff can also assign a sales executive that will be interacting with the prospect once they are on site. This makes sure that the prospects are equally distributed among sales executives so that everyone has equal opportunities to make that sale.
The sales executive based on the response they get from the prospects can either mark them as a completed sale or sale won or mark them up for a follow-up session if they show interest but aren’t sure. Tags like these help the tele caller and sales executive focus on customers that they have the best chance to close with and also make the best use of their time for more potential sales.
Make them a Customer
Once the prospect has been successfully converted to a customer after the sales executive makes the sale, they can mark them as sales won and even select an option to send gifts.
If for some reason the sales executive is unable to close with a prospect because they aren’t sure if they would like to buy the property, the sales executive can send them vouchers with offers to lure this potential prospect back to visit the site and try a different approach to close the sale.
Timeshare by Membroz ensures that your staff whether it is the tele calling team or the sales team are focusing on the potential customers and avoid wasting their time on wrong numbers, uninterested clients, or prospects that have already purchased your product and provide better output thereby bumping the sales numbers up and bring more profit to the organization. Membroz Timeshare software provides flexibility also you can define the process the way you want to manage work.
To check out our last blog, click here.